An Integrated Digital Complaint Management Platform is recommended for real-time monitoring, categorization, tracking, and resolution of accommodation-related complaints.
It enables complaints to be recorded and categorized digitally.
Complaints can be tracked in real time until resolution.
It helps improve coordination between concerned accommodation authorities.
It also supports faster and more transparent complaint resolution.
An Automated Accommodation Management System is recommended to automate room allocation, family grouping, occupancy management, and accommodation tracking.
It can make room allocation faster and more systematic.
It helps keep family members and groups together where possible.
Occupancy management can be monitored digitally.
It also supports effective accommodation tracking and reduces manual errors.
Scattering Hujjaj belonging to the same family, flight, or group across multiple buildings, sectors, and Makatib caused family separation and increased room adjustment requests.
Hujjaj from the same family or group were not accommodated together.
This created difficulties in keeping families and groups united.
It increased requests for room adjustments and changes.
Such dispersion also made accommodation management more difficult.
Buildings located in narrow streets and congested areas created challenges particularly for transportation, emergency access, luggage movement, induction and departure operations.
Narrow streets made the movement of buses and other vehicles difficult.
Congested areas also created problems for emergency access.
The movement of pilgrims’ luggage became more difficult.
Induction and departure operations were also affected by limited accessibility.
Non-payment by the Tawafa Companies to building owners (Mustajireen) resulted in deferred maintenance and inadequate upkeep of several accommodation facilities.
This created difficulties in maintaining accommodation facilities in proper condition.
The issue affected the timely maintenance and upkeep of residential buildings.
Building owners (Mustajireen) were affected by delayed or non-payment from Tawafa Companies.
The issue highlighted the need for stronger financial and contractual management in accommodation operations.
